Table 2 Annual management scorecard for the radiology department

Referrer and patient perspective

Appointment availability Period until earliest possible appointment (Inpatients)

Patient waiting time Waiting time on location (in the department)

Referrer satisfaction Referrer survey

Financial perspective

Technician productivity Services/costs (technicians)

Medical staff productivity No. of exams/costs (staff)

Process perspective

Registration △t from request to assignment of appointments

Release of reports △t from examination to release of radiology report

Patient delay Proportion of delayed patients

Employee perspective

Additional training standard Status of specialist training

Employee satisfaction Employee survey